Returns & Refunds
Follow these steps to return your order within 30 days of receipt:
- Fill in the form (it is included with the order) and return this order at your closest parcel shop. Returns are for you own expense
- You can use the address label on the left
- Make sure the postage is sufficient as this is not a pre-paid label. Any postage costs due on arrival will be withheld from your refund
- This returns policy does not affect your statutory rights
- Don’t forget get a tracking number for your shipment
Once we have received and processed the returned item, we will issue a refund within 10 working days.
Note: if you want to exchange your order, you still have to create a return order; you need to order online the new item that you would like to receive.
Return rules
The following items will not be accepted and your refund will be withheld:
- Lingerie and hosiery boxes of which the hygiene seal is broken
- Damaged and incomplete items
- Worn items
- Items without tags or labels
- Discoloration by sunlight or excessive washing
You can always email or call us if you have any questions. We can be reached at sales@legavenue.eu or on +31 (0) 24 2022 030.
Download here the return form that you must send along with the returned items.
